Playzee Casino Terms and Conditions

Welcome to Playzee Casino. By accessing or using our platform at playzee.com, you agree to be bound by these Terms and Conditions in full. We encourage you to read this document carefully before registering, logging in, or placing any bets. These terms govern the entire relationship between you and us as your online casino operator. If you do not agree with any part of these terms, you must not use our services.

1. About Us

At Playzee Casino, we operate under the ownership of White Hat Gaming Limited, a company registered under Maltese law with registration number C73232, with our registered office at 85 St John Street, Valletta, VLT1165, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/370/2017, issued on 01/08/2018), covering all customers outside Great Britain. For players in Great Britain, we also hold a Gambling Commission licence under account number 52894. Our services are governed by the laws of Malta, and the courts of Malta hold exclusive jurisdiction over any disputes arising from your use of our platform.

2. Eligibility and Account Registration

Here at Playzee Casino, we require all players to meet the following eligibility conditions before opening an account:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must not reside in any of our restricted countries, which include but are not limited to the United States, Australia, France, Germany, Spain, and many others listed on our site.
You may only hold one account with us. Duplicate accounts will be closed and any associated funds may be forfeited.
You must provide accurate and truthful personal information at the time of Playzee casino sign up.
Only payment methods registered in your own name are accepted.

We reserve the right to request identity verification documents at any time. Further checks may be triggered at cumulative deposits of €2,000. Failure to complete verification may result in suspension or closure of your account.

3. Deposits and Withdrawals

3.1 Deposits

At Playzee, we accept a wide range of payment methods for our Canadian players, including Visa, Mastercard, PayPal, Skrill, Neteller, Interac, Apple Pay, Paysafecard, Klarna, MuchBetter, and Bank Wire. Our minimum deposit amount is CA$10. Please note that the Playzee welcome bonus requires a minimum deposit of CA$20. We operate primarily in Canadian dollars (CAD), and where this currency is not available, play must be conducted in EUR.

3.2 Withdrawals

Our Playzee Casino withdrawal policy requires a minimum cashout of CA$10. Withdrawals are paid back to the same method used for the original deposit, and that method must have been successfully used for a deposit before it becomes available for withdrawal. We apply a maximum weekly withdrawal limit of CA$2,500 unless otherwise agreed in writing. VIP players under our Zee Club programme may be eligible for increased limits. Additional rules include:

Maximum payout per single bet or spin is CA$250,000, excluding progressive jackpot winnings.
Wins of CA$100,000 or more may be split into ten monthly instalments of 10%.
Progressive jackpots above CA$250,000 may take up to 30 days to be paid out.
At least one lifetime deposit is required, and the deposited amount must have been wagered in full at least once before withdrawal.

A withdrawal request stays pending for 1 to 2 days while we complete verification checks and confirm payment eligibility. Once approved, payments are processed immediately but may take up to 3 working days to reach your account depending on the method used. Player funds are held in a separate bank account used exclusively for customer funds.

4. Bonuses and Promotions

Our Playzee welcome bonus offers up to CA$1,500 plus 150 Zee Spins and 500 Zee Points across three deposits. The offer is available for 15 days from registration and requires a minimum deposit of CA$20. All Playzee casino bonus funds are subject to 35x wagering on the combined deposit and bonus amount. The maximum bet while a bonus is active is CA$5. Zee Spins winnings are capped at CA$50 and credited as bonus funds. Bonus funds expire after 30 days, and unused Zee Spins expire after 24 hours.

Here at Playzee Casino, we also offer a Sports Welcome Bonus of 100% up to CA$30 on the first deposit. Opt-in is required via the cashier. Sports bonus funds are valid on win or each-way bets, doubles, trebles, and accumulators at minimum decimal odds of 1.75. Wagering is 10x the bonus funds, to be met within 30 days using bonus funds only. Cash out voids participation.

Our standard promotional terms for the Playzee bonus ecosystem are as follows:

Default wagering requirement: 35x the bonus amount.
Only one bonus per deposit; bonuses cannot be stacked.
One promotion per account, household, IP address, email address, phone number, card, or shared computer.
Deposits made via Skrill or Neteller are not eligible for any bonus offers.
No-deposit bonus winnings are capped at CA$100; free spin winnings at CA$50; instant bonus winnings at 10x the bonus.
Bonuses expire after 30 days; free spins after 10 days.

Game weighting applies to wagering contributions. At Playzee, slots, scratchcards, and keno contribute 100%; table and card games contribute 10%; video poker and baccarat contribute 5%; and progressive jackpots contribute 0%.

5. Zee Club Loyalty Programme

Our Playzee Casino loyalty programme — the Zee Club — operates across five tiers. Membership is granted automatically on your first deposit of at least CA$10. The levels and requirements are:

Zee Club: Entry level, granted automatically on first deposit of CA$10 or more.
Master Zee: Requires 7,500 Zee Points; unlocks additional weekly spins.
Doctor Zee: Requires 15,000 Zee Points and 3,000 per month to maintain; adds higher and faster withdrawal limits.
Professor Zee: Requires 30,000 Zee Points, 10,000 per month to hold, and a total deposit of CA$3,000; adds a personal account manager.
Zee Secret Society: By invitation only; once granted, invitations are never revoked.

Points are earned through betting and depositing activity. Please be aware that Zee Points are reset to zero after 30 consecutive days of account inactivity.

6. Inactive Account Policy

We define an inactive account as one where no login activity has occurred for 12 consecutive months. At Playzee Casino, we apply a maintenance fee of CA$5 per month to such accounts. We will provide 30 days' notice before this fee is applied. We encourage you to log in regularly to avoid inactivity charges.

7. Responsible Gaming

We at Playzee Casino are fully committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, session limits, reality checks, and self-exclusion options. If you feel your gambling is becoming a problem, we urge you to contact our support team or visit a dedicated responsible gambling organisation. Our live chat support is available 24/7, 365 days a year, and you can also reach us at support@playzee.com.

8. Prohibited Uses

When using our Playzee online casino services, you must not engage in any of the following:

Providing false, misleading, or fraudulent information to us at any time.
Using automated systems, bots, or scripts to interact with our platform.
Colluding with other players to gain an unfair advantage.
Exploiting errors, bugs, or glitches in our software for financial gain.
Engaging in any activity that constitutes money laundering or fraud.

We reserve the right to suspend, close, or void winnings from any account found to be in breach of these rules.

9. Limitation of Liability

At Playzee Casino, we provide our services on an "as is" basis. While we strive to ensure continuous availability, we do not guarantee uninterrupted access to our platform. We shall not be liable for any losses resulting from technical failures, third-party service disruptions, or circumstances beyond our reasonable control. Our total liability to you under any circumstances shall not exceed the total deposits made by you in the 12 months preceding the relevant claim.

10. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify you via email or through a notice on our platform. Your continued use of Playzee Casino following notification of changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of any updates.

11. Contact Us

If you have any questions about these Terms and Conditions or any aspect of our services, our Playzee Casino support team is here to help. You can reach us via live chat directly on our website, available 24 hours a day, 7 days a week, or by email at support@playzee.com. We aim to respond to all email enquiries promptly and ensure you have a safe, fair, and enjoyable experience with us.

Content updated: July 24, 2026